Privacy Policy

1. Information We Collect

We collect information in three broad ways: what you give us directly, what is generated as your bookings move through the rail network, and what your device or browser sends us automatically.

a. Agent account information

• Agency or company name, contact person, phone number, email and address.
• GST number and bank details (bank name, account number, IFSC) that you add to your profile for billing and settlements.
• Name, phone number and role of each Agent User (staff member) added under your account.
• Login records: your PIN (stored only in hashed form), OTP verification records and sign-in history.
• Your lease holder links and the commission rate recorded on each link, and default settings such as your service charge.

b. Buyer and consignee information you enter

• For each Buyer: name, mobile number, company name, GST number, address and marking.
• For each Consignee (receiver): name, phone number and delivery details.

c. Booking and transaction data

• Booking details: dispatch date, origin and destination stations, selected train and coach, article name and description, packaging type, goods count, actual and chargeable weight, dimensions, marking, and photographs uploaded during booking.
• Charges for each booking: base charge, GST, total payable, amount received, the lease holder's shipping cost, Agent Commission and Platform Commission.
• Operational events recorded as a parcel moves: acceptance, loading, unloading and delivery dates and times, box counts at each step, and the station staff who recorded them.

d. Automatically collected information

• IP address, browser type, device identifiers and access timestamps, used to secure and administer the Platform and diagnose issues. We do not link IP addresses to your identity beyond what is needed for these purposes.
• If you use our mobile app and allow notifications, a push-notification device token.
• Basic usage logs (pages viewed, actions taken) collected for analytics and troubleshooting.

2. How We Use Information

We use the information above to:

• Operate the Platform — create and manage Agent accounts and their Users, maintain your Buyer roster and lease holder links, search trains, process bookings with the lease holders you are linked to, and generate booking slips and receipts.
• Calculate and report charges and commission — show the shipping cost, Agent Commission and Platform Commission on each booking and totals on your dashboard.
• Communicate — send booking receipts, OTPs, PIN resets, status updates and support responses by WhatsApp, SMS, email or in-app/push notification, to you and, for booking receipts and status updates, to the Buyers and Consignees on a booking.
• Maintain security — detect unauthorised access, prevent fraud and enforce our Terms & Conditions.
• Improve the Platform — understand usage patterns and diagnose technical issues.
• Meet legal obligations — including GST invoicing and record-keeping required under Indian law.

3. Your Buyers' and Consignees' Data

When an Agent adds a Buyer or Consignee and books on their behalf, the Agent decides why and how that person's details are used for its own business, and we process them to provide the Platform's services to the Agent. Agents are responsible for having the authority to share their Buyers' and Consignees' details with us and with lease holders, and for telling them that their information will be handled as described in this policy, including receiving booking receipts and status messages.

We do not use Buyer or Consignee details to market to them on our own account, and we do not make one Agent's Buyer roster available to any other Agent.

4. Sharing Within Your Agency

An Agent account can have several Agent Users. Bookings, Buyers, lease holder links, charges and commission records created under an Agent account are visible to that Agent's own Users. We do not allow one Agent's data to be visible to another, unrelated Agent.

5. Sharing With Third Parties

We do not sell personal information. We share information only where necessary to provide the Platform or as required by law:

• Lease holders and their station staff — the lease holder you book with receives the operational details of the booking (route, train, Buyer and Consignee details, article, weight, count, photos) so they can accept, load, carry and deliver the parcel. Lease holders you link with can also see your agency name, contact details and the commission rate on your link.
• Payment gateways — to process prepayment, in accordance with applicable Reserve Bank of India (RBI) guidelines. CarryParcels does not store full card or bank credentials; these are handled by the gateway provider.
• WhatsApp, SMS, email and push-notification providers — to deliver OTPs, PIN resets, receipts and status notifications.
• Train schedule data providers — we look up public train schedules; no personal information is sent for this.
• Hosting and infrastructure providers — to store and run the Platform securely.
• Government and regulatory authorities — where required for tax or other statutory compliance, or in response to a valid legal request.

Any third-party service integrated with the Platform operates under its own privacy practices; we encourage you to review them. CarryParcels is not responsible for the privacy practices of external sites linked from the Platform.

6. Public Tracking

Anyone who has a booking number can open its tracking page without logging in. The public view shows the parcel's movement and status. Fuller booking details — such as Buyer and Consignee names, weights, the amount paid and the contact details of the station staff who loaded and unloaded the parcel — are shown only to signed-in users who are authorised to see that booking. Share booking numbers only with people who should see that status.

7. Data Security

We maintain administrative and technical safeguards designed to protect information under our control from loss, misuse and unauthorised alteration. Platform data resides behind a firewall, with access restricted to authorised ACS personnel and role-based access controls within each Agent account. PINs are stored in hashed form, and sign-in and PIN resets are protected by OTP verification. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security, but we work to keep the Platform's safeguards current.

8. Data Retention

We retain booking, payment, commission and account records for as long as your Agent account is active and thereafter for the period required to meet accounting, tax and other legal obligations under Indian law, or to resolve disputes. Booking records also form part of the lease holder's operational records for the parcels they carried. When an Agent account is closed, we retain its records for a reasonable period to allow export or regulatory compliance before deletion or anonymisation, unless a longer retention period is required by law.

9. Your Rights & Choices

You may:

• Access and update your agency profile, Agent Users and Buyer records directly within the Platform.
• Request a copy of the personal information we hold about you, or request correction of inaccurate information, by writing to us at the contact below.
• Request deletion of your account, subject to our obligation to retain records required for legal, tax or dispute-resolution purposes.
• Opt out of non-essential messages (such as promotional updates) while continuing to receive operational messages (such as OTPs, receipts and booking status updates) needed to use the Platform.

Buyers and Consignees can ask the Agent who booked for them to correct or remove their details, or contact us directly.

10. Cookies & Local Storage

The Platform uses essential cookies and browser local storage to keep you signed in, remember your last visited page and date filters, and maintain session state. We do not use these technologies for third-party advertising. You can control cookies through your browser settings, though disabling essential cookies may prevent parts of the Platform from working correctly.

11. Children's Privacy

The Platform is intended for business use by adults acting on behalf of an agency or business. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to the Platform or applicable law. Material changes will be notified through the Platform, by WhatsApp or by email. Continued use of the Platform after changes take effect constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, write to us at support@carryparcels.com or use our contact page. CarryParcels is developed and maintained by: